Support

Most answers are in the app under Settings → Help. The common ones:

My earbuds don’t show up

• In a closed case? Closed cases don’t send a signal. Check the usual spots, or use your brand’s app for the last location.
• Flat battery? A dead device is silent. Look where you last used it.
• Connected to another phone or laptop? Some devices stop broadcasting. Turn Bluetooth off on that device for a moment.
• Out of range? Bluetooth reaches about one room. Walk to where you last used them, then start listening.
• AirPods? Apple’s Find My can play a sound and show where they last connected. Try it first.

The ring jumps around

Walk slowly and watch the trail under the ring, not a single reading. When it says Noisy, hold still for two seconds. Walls, your body and metal all change the signal, which is why Whereabuds shows zones (Far, Nearby, Close, Very close, Right here) rather than metres.

Play Sound doesn’t work

Play Sound works only for headphones connected to this iPhone. Make sure nobody is wearing them: the sound is loud.

Pro, restore and refunds

Pro is a one-time purchase. To restore it on a new device: Settings → Pro → Restore Purchases. For a refund: Settings → Pro → Request a refund, or reportaproblem.apple.com.

Contact

Email trungpro5398@gmail.com. From the app, Settings → Help → Contact support adds your app and iOS version, which helps me answer faster. I usually reply within three working days.